Hycom

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  • Knowledge

    Ways to Cost-Optimize Software Development

    Custom software development is far from quintessential and, thus, the use of the word “custom”. There might be a few similarities between some software applications, but each custom-developed software is a brand-new undertaking.

  • Knowledge

    6 essential features of modern retail product catalog

    Faced with the Covid-19 pandemic, the retail world faced a new challenge. Due to lockdown, we all felt as if time was moving slower but not everyone realizes that a revolution in the e-commerce world has come with the whisper of empty streets. Many companies realized that they would not survive without moving their business whole or to some extent to the internet.

  • Case study

    Creating Customer Experience  

    Creating Customer Experience is a guide on how to create and improve customer experience with digital technologies.

  • Knowledge

    Digital Transformation Planning

    Digital transformation. Omnichannel. Behind boastful marketing messages, very rarely we hear about real-life difficulties and struggles from people in the trenches.

  • Knowledge

    7 reasons why it is worth implementing headless CMS

    Present Telco, Energy&Utilities or Media companies are among the most dynamically developing sectors of the global economy. The range of services offered by these companies is constantly expanding, which also has an impact on the behaviour of customers, who have increasingly higher expectations.

  • Knowledge

    Composable Commerce with Elastic Path

    Following text is an excerpt from conversation of Artur Urbański – VP Consulting Hycom with Shaneil Lafayette from Elastic Path on customer experiences enabled by composable commerce architecture. For full interview please watch the video.

  • Solution

    SAP CX Competence Center at hycom.digital

    Accelerate digitalization of sales and customer service and gain maximum value from your investment in SAP technology.

  • Knowledge

    Is your organization ready for microservice architecture?

    Many enterprise e-commerce platforms are based on complex monolith software developed by large teams that are constantly struggling to keep up with the needs of the business. For companies dealing with a large share of mobile traffic, the increasingly competitive market can put them under pressure. As a way to manage in this new digital landscape, other organizations have switched to a microservice architecture, allowing them to deliver software rapidly, frequently and reliably.

  • Knowledge

    How can you build a highly effective Product Catalog Management strategy?

    When trying to optimize a complex business process such as a Product Catalog, digital strategies are key to scalability and agility. 

  • Knowledge

    How to get customer centricity right using the omnichannel in the telecom industry

    Upgrading the channel system infrastructure to the next digital level has never been challenge-free. This also holds true in the telecommunication area, where players have been developing a system set-up and targeted at selling and marketing  feasibility for an ever-changing product portfolio. In such a dynamic and competitive industry, making innovations happen has been crucial, but long-term thinking was never the guiding principle.

  • Case study

    Moje UPC – omnichannel digital customer service

    New solution architecture was designed to enable rapid, modular implementation, modification of solutions, and above all, independence and exchangeability of technological components.

  • Case study

    We make experiences last longer

    innogy Poland together with Hycom completed Customer Experience Mapping project

  • Case study

    Complex offers easy to buy

    Hycom develops and maintains digital business platform for one of the biggest Polish operators, Orange Polska. We work in a partnership cooperation model.

  • Case study

    Excellent CX in B2B

    Śnieżka made effective use of the knowledge about its customers to focus on solving most important issues first and moving on into perfecting the system.

  • Case study

    Easy and clear mobile  subscriptions 

    Hycom with Orange – one of the biggest Polish  telecom companies - designed and developed  a new portal for nju.mobile.

  • Case study

    Getting portals to load in 0.6 seconds

    Hycom was responsible for end-to-end delivery of new sales and service portal for Deutsche Telekom AG

  • Industry solution

    An omnichannel digital commerce and service  platform for  telecommunications –  Omnitel

    Omnichannel digital commerce and service platform for telecommunications

  • Industry solution

    Engagement building digital platform for energy and utilities – ENCO

    Digital transformation converts energy companies from commodity providers into a convenient lifestyle enablers.

  • Case study

    Hycom Employee eXperience - HEX

    Listening, understanding, and acting to foster communication and team spirt in remote teams

  • Knowledge

    Remote is the new office

    Some time ago, before the pandemic broke out, our company had already been working on a concept to enable everyone to work from home. We have introduced a procedure so that every employee would feel comfortable if they have decided not to come to the office and rather stay at home for a day or even longer. But now the option of staying at home has turned into a must.

  • Knowledge

    Utilities 4.0 – can a buzzword have an impact on the energy sector?

    With the help of a well-planned digital roadmap, the way to a modern utility is just a few steps away.

  • Knowledge

    How to write a good Software Design Document

    One of the main tasks of the Business-System Analysts is preparing Solution Design docs. This kind of documentation describes how to convert system requirements into pieces of working software. A well-prepared Solution Design saves time needed for communication between project team members. It also assures that the project deliverables will meet customer needs.

  • Knowledge

    Web Summit 2019

    “What do you do when the most powerful institutions in society have become the least accountable to society?” This rhetorical question asked by Edward Snowden during the opening night of the 2019 Web Summit sent a strong message of warning to the audience which patronized the whole event. It was probably clear to everyone that not only did he mean governments and authorities, but also private companies whose representatives were just about to start their marketing talks.  

  • Knowledge

    Trends in the energy industry

    We are living in a VUCA world, where we must deal with volatility, uncertainty, complexity and the ambiguity of general conditions in everyday business situations. Changes and their directions are hard to predict, so strategy management is harder than ever before. It may be seen in energy industry as well. The energy sector seems to be resistant to fast changes and short trends, however some kind of changes, often driven by social pressure or technology innovations, are inevitable. The increasing role of renewables and energy storage are important trends in the energy industry.

  • Knowledge

    Feedback in building startups

    Do you have a great app idea? Don’t get caught in the most common traps! You wake up early in the morning after a sleepless night – your head is bubbling with thoughts of an innovative product that could disrupt the market. With a shaking hand, you are scratching a draft of functionalities. Steve Jobs would be proud of you, that’s for sure. Now it’s time to develop your new app and enjoy thousands of users.

  • Knowledge

    Episode 6: Transparency

    A common question that any manager or executive might ask (or be asked for that matter) is: “How well is the team doing?”. That’s a fair question which leads us to the 3rd pillar of Scrum: Transparency.

  • Knowledge

    Episode 5: Scaling up

    Obviously, once you are confident with having a proper Scrum Team in an agile environment, you might want to take it further and expand – and why wouldn’t you? Scaling your Scrum setup can help you get more stuff done and at the same time enforce the agile culture in your project and organization.

  • Knowledge

    Episode 4: 4 out of 5

    One question regarding Scrum that comes up quite often, whether it’s during an academic discussion with my “colleagues from the industry” or just some theoretical pondering of my own, is: if you had to eliminate 1 Scrum event – which one would it be?

  • Knowledge

    Episode 3: Setup & kick-off

    So, you have now decided to give Scrum a try. You have identified a business opportunity and you have a vague product vision that will allow you to seize that opportunity if acted upon within a defined time period. How to proceed from that point on? What steps should be taken into account when facing that challenge?

  • Knowledge

    Self-care – advanced consumer service

    Energy sector evolving dynamically. Utilities consumers’ expectations play crucial role in this proces. They constitute catalyst of digital change of entire sector and open this sector for innovations and new products.

  • Knowledge

    Pros and Cons of accepting Bitcoin payments in your online store

    Having as many payment methods as possible is one of the key factors to improve conversions and sales in your online store. On the other hand you don't want to expose your business to any kind of fraud. Big companies can afford the tools to deal with risk, but small businesses must limit as much of it as possible.

  • Knowledge

    Episode 2: Thoughts on Agile / SCRUM – The benefits and drawbacks

    Have you ever wondered why Scrum? What’s the overall reason behind Scrum and Agile becoming a trend in product delivery, and a popular way of working? Why are so many companies, big and small, starting to focus more and more on a completely different approach to not only create products but to change their whole organizational culture? Let’s give that a thought…

  • Knowledge

    Episode 1: Hello SCRUM

    This series of articles is my attempt to share with you some of my thoughts, experiences and practices, which I have gained during the last 5 years while working agile. It would be a personal achievement and a huge satisfaction for me, if it would help some of you to improve your work and/or project in any way. I am always open to your feedback and I welcome any discussion.

  • Knowledge

    Conversational Trends 2019 - Part 3

    In this part we will cover the main conversational trends for 2019. These are predictions based on data available and previous technology patters, so take them with a grain of salt.

  • Knowledge

    Conversational Trends 2019 - Part 2

    In this part we will cover the main conversational trends for 2019. These are predictions based on data available and previous technology patters, so take them with a grain of salt.

  • Knowledge

    Conversational Trends 2019 - Part 1

    The mobile era brought many new use-cases and good design practices, but the defining trait is definitely the introduction of much smaller screens.This size-restriction created a new set of rules that designers and usability experts need to adhere to.

  • Knowledge

    The end of e-commerce as we know it

    Since introduction and proliferation of smartphone, the landscape has been shifting towards mobile. And all we responded with was Responsive/Adaptive Web Design. Latest data shows it proved inefficient in the long run. 

  • Knowledge

    It is not certain that everything is uncertain

    Everything has been changing so fast, the world is volatile (change goes up and down, the speed and scale of change can vary), uncertain (because there are many unknowns about to happen next), complex (multiple drivers of change affect each other) and ambiguous (lack of clear meaning, accompanied by a great potential for misreads of the situation).

  • Knowledge

    Big data chances and risks

    At every point in our life, more or less consciously, we leave some traces – our data. Let's look at this very sensitive area.

  • Knowledge

    Driving innovation within an IT company

    "We are an innovative company and our team is a group of enthusiastic and motivated talents who enjoy creating the most modern IT solutions for our clients"

  • Knowledge

    E-commerce trends 2018

    2018 is yet another year of development of the e-commerce industry. Observing the changes in online sales, several trends have been noted, which will dominate the industry this year.

  • Knowledge

    Cloud, cloud, cloud…

    a very popular word in today’s world of application design and development. It is a miraculous remedy for all  modern e-commerce problems, a magic box where an application is "thrown" into and … it works!

  • Knowledge

    How to prepare for a Mobility trend?

    Futurist Daniell Burrus distinguishes something that he calls Hard Trends, the trends that will happen, from Soft Trends, the trends that might happen. This is the fundamental element of his methodology to predict the future… and be right.

  • Knowledge

    Blogging as a tool for employee development

    All companies look for ideas on how to support employee development and how to show its appreciation for its staff. At Hycom, one of our aims in this regard is to engage well-experienced experts and
    high-potential specialists in setting up and running the company’s blog. 

  • Knowledge

    Competencies of a business analyst in the creation of innovative solutions

    R&D departments of numerous organizations are struggling to provide innovative products and services which should become a source of competitive advantage. Teams who are creating such solutions often include a business analyst whose task is to gather requirements from stakeholders.

  • Knowledge

    Art of Presales

    Along with growing digitalization, the Clients' expectations as to the form of proposed IT or Ecommerce solutions also grow.  So, how to stand out from the competition and make the best impression on the Client? How to be innovative? What should a perfect presentation for a customer look like to meet these expectations?

  • Knowledge

    Career in IT

    When you think of an IT job, what comes to mind? Well, many of us would imagine a programmer in a sweatshirt sitting in a basement and working all day long in front of a computer, but the truth is that the IT sector offers much more than that. In this article, you will find a short overview of some of the most exiting IT positions!

We are proud to be long lasting partner for top Europeans brands:

High Tech & Telecomunications

Energy & Utilities

Manufacturing

Financial Services

We can do a lot more!