we are hycom
a multidisciplinary team of 250 consultants, designers and engineers. We set unique blend of disciplines necessary to design and deliver a successful digital transformation focused on your customer.
what we do
hycom creates and helps to use the most sophisticated omnichannel e‑commerce, service and engagement solutions using SAP Hybris and Oracle ATG technologies. We build innovative platforms combining all customer touch points: internet, POS, mobile, call center, to deliver one amazing customer experience.
services and products
- telecommunication
- financial services
- energy & utilities
- media & entertainment
- consumer products
customer oriented applications and platforms
- sales and e-commerce
- service and e-care
- communication and engagement
omnichannel
- web
- mobile phone
- point of sale
- call centre
consistent user experience
hycom works together with Orange as long time partner to design and deliver best class experience using integrated digital business platforms like SAP Hybris and Oracle ATG
hycom was core of the international team developing homogenous e‑commerce and self‑service environment for T‑mobile Germany. System is now ranked as 7th fastest web applications in Germany
hyMate conversational sales platform increases conversion by creating conversations and communicating with your customers the way they’re used to
hyPOS is one of our products expanding e‑commerce experience into points of sale or service. It can display targeted content from e‑commerce platforms on nearest screen to deliver the most appropriate message aligned with customer profile, product consumption and areas of interest
hyper is our own platform for effective delivery of customer-facing applications: self‑care, portals and e‑commerce. It was used to bulid product recommendation application for T‑mobile points of sale
Every hycom team member can devote 10% of working time for own projects. In one of such projects hycom team supported academic staff in developing an extremely economic combustion engine vehicle that competes in the international Shell Eco‑Marathon event
how
we work
hycom integrated delivery approach allows fast delivery of complex digital platforms
planning
- Service design
- Transformation design
- System requirements
- Choice of technology and tools
- Choice of delivery methodology and team organization
design
- Planning of omnichannel consumer journeys
- Design of user experience
- Prototyping and testing with the users
- Functional requirements
- System architecture and technical project
delivery
- Delivery management
- Software development
- Integration
- Iterative tests / QA
- Release management
on-going development
- Adaptation to changing business requirements
- Elaboration and enhancement of customer experience
- Quality and security maintenance
- Development of new functionalities
our clients and partners
We gained our experience working for top European service companies
Our partners help us deliver most up‑to‑date solutions to our clients
