we design & develop e-commerce & e-care with customers at the heart
hycom
helps you
increase
your salesget more
satisfied
customersrise your
customers value
over timeeasily manage
your offers
and stay agileget dependable
and cost-effective
solution for
sales and servicefell risk-free
and well-serviced
we are hycom
a multidisciplinary team of more than 250 consultants, designers and engineers. We set a unique blend of disciplines necessary to design and deliver a successful digital transformation focused on your customer.
what we do
hycom creates and helps to use the most sophisticated omnichannel e‑commerce, service and engagement solutions using SAP Hybris and Oracle ATG technologies. We build innovative platforms combining all customer touch points: internet, POS, mobile, call center, to deliver one amazing customer experience.
services and products
- telecommunication
- financial services
- energy & utilities
- media & entertainment
- consumer products
customer oriented applications and platforms
- sales and e-commerce
- service and e-care
- communication and engagement
omnichannel
- web
- mobile phone
- point of sale
- call centre
consistent user experience






what
we did

coherent user experience
higher conversion
user-friendly consultant's panel
easy offers management
hycom works together with Orange as long time partner to design and deliver best class experience using integrated digital business platforms like SAP Hybris and Oracle ATG
what
we did

Fast 0,6s first paint 4,2s fully loaded
+10% mobile sales
+15% visits
consumer rating from GOOD to VERY GOOD
Our main challenge was to make T‑Mobile Germany consumer journey easy, fast, pleasant and successful.
hycom was core of the international team developing homogenous e‑commerce and self‑service environment for T‑Mobile Germany. System is now ranked as 7th fastest web applications in Germany.
what
we did

higher conversion
more satisfied customers
automatization of sales and e-care
conherent user experience
hyMate conversational sales platform increases conversion by creating conversations and communicating with your customers the way they’re used to
what
we did
POS experience integration
targeted content
faster buy decision process
hyPOS is one of our products expanding e‑commerce experience into points of sale or service. It can display targeted content from e‑commerce platforms on nearest screen to deliver the most appropriate message aligned with customer profile, product consumption and areas of interest
what
we did

customer-facing self-care and e-commerce portals
effective delivery
ready-made tools for customer database management
full access from multiple devices
hyper is our own platform for effective delivery of customer-facing applications: self‑care, portals and e‑commerce. It was used to bulid product recommendation application for T‑mobile points of sale
what
we did

innovation
best user experience
a unique challenge
Every hycom team member can devote 10% of working time for own projects. In one of such projects hycom team supported academic staff in developing an extremely economic combustion engine vehicle that competes in the international Shell Eco‑Marathon event
our clients and partners
we gained our experience working for top European service companies
our partners help us deliver most up‑to‑date solutions to our clients
technological
partners
implementation
partner
we're a
member of
say hy
to the future.
say hy to us!
If you are looking for business partner: hy@hycom.pl
If you want to join us: join@hycom.pl