we design & develop e-commerce & e-care with customers at the heart
we are hycom
a multidisciplinary team of more than 250 consultants, designers and engineers. We set a unique blend of disciplines necessary to design and deliver a successful digital transformation focused on your customer.
what we do
hycom creates and helps to use the most sophisticated omnichannel e‑commerce, service and engagement solutions using SAP Hybris and Oracle ATG technologies. We build innovative platforms combining all customer touch points: internet, POS, mobile, call center, to deliver one amazing customer experience.
services and products
- telecommunication
- financial services
- energy & utilities
- media & entertainment
- consumer products
customer oriented applications and platforms
- sales and e-commerce
- service and e-care
- communication and engagement
omnichannel
- web
- mobile phone
- point of sale
- call centre
consistent user experience
what
we did
hycom works together with Orange as long time partner to design and deliver best class experience using integrated digital business platforms like SAP Hybris and Oracle ATG
what
we did
Our main challenge was to make T‑Mobile Germany consumer journey easy, fast, pleasant and successful.
hycom was core of the international team developing homogenous e‑commerce and self‑service environment for T‑Mobile Germany. System is now ranked as 7th fastest web applications in Germany.
what
we did
hyMate conversational sales platform increases conversion by creating conversations and communicating with your customers the way they’re used to
what
we did
hyPOS is one of our products expanding e‑commerce experience into points of sale or service. It can display targeted content from e‑commerce platforms on nearest screen to deliver the most appropriate message aligned with customer profile, product consumption and areas of interest
what
we did
hyper is our own platform for effective delivery of customer-facing applications: self‑care, portals and e‑commerce. It was used to bulid product recommendation application for T‑mobile points of sale
what
we did
Every hycom team member can devote 10% of working time for own projects. In one of such projects hycom team supported academic staff in developing an extremely economic combustion engine vehicle that competes in the international Shell Eco‑Marathon event
our clients and partners
we gained our experience working for top European service companies
our partners help us deliver most up‑to‑date solutions to our clients
